joya id Privacy Policy

1 Definitions and Introduction

In this privacy policy, "we", "our", or "platform" refers to joya id. "You" or "user" refers to any person, registered or unregistered, who uses this platform.

"Personal information" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, date of birth, or financial transaction details.

joya id is an online gaming and betting platform that provides services to Bangladeshi users in both Bengali and English. Using our services means you have read and agreed to the terms of this privacy policy. To learn more about how this policy relates to our other terms, please read the Terms and Conditions page.

2 What Information We Collect

joya id collects various types of information, which fall mainly into two categories:

A. Identity Information

• Full name and date of birth
• Mobile number (including numbers linked to bKash, Nagad, Rocket, or Upay)
• Email address
• National ID number (for identity verification where applicable)
• Username and password chosen by the user (stored in encrypted form)

B. Technical and Usage Information

• Device type, operating system, and browser information
• IP address and connection time
• Activity history on the platform (such as gaming activity and betting history)
• Records of deposit and withdrawal transactions
• Login time and session information

C. Financial Information

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Transaction amount and date
• Bonus claims and wagering information

3 How We Collect Information

joya id collects information in the following ways:

Information Provided Directly

We collect directly the information you provide during registration, login, deposit, withdrawal, or when contacting our support team.

Automatically Collected Information

When you browse our platform or use the app, certain information is collected automatically through cookies, web beacons, and similar technologies. This includes your device information, IP address, and browsing patterns.

Information Received from Third Parties

For identity verification and financial transaction processing, we may receive a limited amount of information from authorised third-party service providers. In such cases, only the necessary information is used.

4 Purpose of Using Information

We use the collected information for the following purposes:

• To create accounts, verify identity, and ensure secure login
• To complete deposit and withdrawal transactions and maintain records
• To manage bonuses, promotions, and VIP benefits
• To improve the gaming experience and resolve technical issues on the platform
• To prevent fraud, money laundering, and other illegal activities
• To provide 24/7 live chat and email support
• To comply with applicable laws and regulations
• To analyse user preferences and behaviour in order to improve service quality

We also monitor certain usage information to ensure responsible gaming. To learn more, please read our Responsible Gaming page.

5 Legal Basis for Processing Information

joya id processes personal information on the following legal bases:

Contractual Necessity

When you open an account and use our platform, a contract is formed between us. Processing information is essential to fulfil the terms of that contract — such as managing accounts, completing transactions, and providing gaming services.

Legal Obligation

Some processing is part of our legal obligations, such as identity verification, maintaining financial records, and preventing fraud.

Legitimate Interests

Some processing is carried out in our legitimate interests — for platform security, fraud prevention, and service improvement — without compromising user privacy.

Consent

In certain cases, such as marketing communications and optional cookies, we process information based on your explicit consent. You may withdraw this consent at any time.

6 Sharing Information with Third Parties

joya id never sells or rents your personal information. However, in specific circumstances, information may be shared with the following parties:

Payment Processors

Financial information necessary to complete transactions via bKash, Nagad, Rocket, and Upay is shared with the relevant mobile banking institutions. These third parties are governed by their own privacy policies.

Technology Service Providers

To operate the platform, we use some technology partners — such as cloud hosting, data analytics, and security tools. These partners operate under strict confidentiality agreements and may use data only for specified purposes.

Game Software Providers

Game studios such as Pragmatic Play, Evolution, JILI, and Spribe process the minimum session information necessary to operate their games. This data sharing is an integral part of the gaming service.

Legal Authorities

Information may be provided to relevant authorities where required to fulfil legal obligations or by court order. In such cases, we always provide only the minimum necessary information.

7 Cookies and Similar Technologies

joya id uses cookies and similar technologies to improve your experience. Cookies are small data files stored in your browser.

Essential Cookies

These cookies are essential for the basic functioning of the platform — such as maintaining login sessions, verifying security, and saving your basic preferences. There is no option to disable these cookies, as the platform cannot function properly without them.

Analytical Cookies

These cookies are used to understand how users interact with the platform. This information is analysed in aggregate and no individual is identified.

Managing Cookies

Cookies can be controlled from your browser settings. However, please note that disabling essential cookies may prevent you from using some features of the platform.

8 Data Storage and Security

joya id gives the highest priority to the security of your personal information. We apply industry-standard security measures:

Technical Protection

• Data transmission secured through SSL (Secure Sockets Layer) encryption
• Passwords and sensitive information stored in encrypted form
• Regular security audits and vulnerability assessments
• Firewall and access control measures to prevent unauthorised access
• OTP-based two-factor verification option

Organisational Protection

• Only authorised staff may access personal information
• Regular staff training on privacy and security
• Strict enforcement of data protection policies

Data Retention Period

Information is retained while your account is active and, after account closure, for as long as necessary to meet legal obligations. Retaining financial transaction records for a specified number of years is a legal requirement. Once the required period has ended, information is securely deleted or anonymised.

If you have any questions about data security, you may find answers in our FAQ section.

9 User Rights

As a user of joya id, you have the following rights over your own personal information:

Right to Access

You have the right to know what information we hold about you and how it is being used. Relevant requests can be submitted through the support team.

Right to Rectification

If your information contains any errors or is incomplete, you may request that it be corrected. Many details can be corrected yourself through account settings.

Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specified period due to legal obligations.

Right to Object to Processing

You may object to the processing of your information on the basis of legitimate interests or for marketing purposes. To remove yourself from marketing communications, use account settings or contact the support team.

Right to Data Portability

In certain cases, you may request your personal information in a structured, commonly used, and machine-readable format.

10 Protection of Minors

joya id provides services only to individuals aged 21 or above. We do not knowingly collect any personal information from minors.

Age is verified at the time of registration and, where necessary, confirmed through identity documents. If a user is found to be under 21, their account will be closed immediately and any collected information will be deleted.

If a parent or guardian suspects that their underage child is using our platform, please contact the support team immediately.

11 Policy Changes

joya id may update this privacy policy from time to time. Changes will be published on this page, and you will be notified of significant changes via your registered email or platform notifications.

After each revision, the "Last Updated" date at the top of the page will be changed. Continued use of the platform after any changes will be considered acceptance of the updated policy.

If you have any questions about policy changes or wish to exercise your rights, use the contact information provided below.

12 Contact

If you have any questions, comments, or objections regarding this privacy policy, or wish to make a request related to your information, please get in touch through the following:

• Live Chat: Available 24/7 through the platform's live chat button
• Email: [email protected]

Our support team can communicate with you in both Bengali and English. For any information-related requests, we aim to respond as quickly as possible.